Improved Customer Satisfaction

                                                                                       As processes are defined, quality becomes more consistent, and staff are more focused                                                                                                                                                     on achieving conformity to customer requirements, customer satisfaction will increase                                                                                                                                                         and misunderstandings with customers will be reduced.

                                                                                      International Recognition of Your Certification

                                                                                      Because ISO is a global quality standard, companies around the world can recognize your ISO 9001 certified QMS. This can                                                                                          result in increased business opportunities and reduced costs since customers may not be required to perform on-site audits.

                                                                                      Defined Processes

                                                                                      As the QMS is documented, the key processes involved in product realisation will be better defined and then optimized. This                                                                                          will help everyone to better understand their responsibilities and improve consistency as products and services pass through                                                                                          the process.

Reduced Costs

Documenting the QMS typically results in the identification of sources of scrap, unnecessary quality costs, and unneeded overlaps and redundancy. Most ISO certified firms report a reduction in scrap and overtime. A recent survey of 100 registered firms reported the average improvement in operating margin at 5% of sales.

More Business/Different Markets

Due to the international recognition of the ISO certification, the improvement in process and quality consistency, the likely improvement in customer satisfaction and the possibility of lower product costs, there is the potential for increased business in both current and new markets. In addition, since 41% of companies obtaining ISO certification were asked to become certified by a customer, having a certification in place in advance will provide a distinct advantage over other suppliers.

More Consistent Quality

ISO certification demands a focus on a definition of and conformity to product requirements. This promotes consistency in process inputs and raw materials, how work is performed, how product is tested, and data is recorded, which results in more consistent product quality.

Involvement of All Employees in Making Improvements

During implementation of a certified QMS, quality awareness will increase since all staff must be trained in ISO 9001. This helps develop a strong quality culture, where the staff recognizes problems such as systems or process issues, and works on fixing them permanently. Additionally, the documented processes and the training help new employees learn processes more quickly.

Greater Management Visibility

As staff is trained in the methods for collecting and interpreting process and quality data, decisions regarding process operations and product quality will become based on objective data rather than speculation or conjecture. Data collected on the process and quality indicators will help identify changes in the process and thus will help staff minimize changes and inconsistencies.

Fewer Disruptions

Defining & optimizing the QMS as required by ISO 9001 will result in operations running more smoothly, with less down time. If a problem does occur, it is traced to its root cause and fixed, saving the organization from “re-correcting” it every time it happens.

External Audits

External audits are a benefit because they bring a third party to observe your processes and QMS. Sometimes it is difficult for internal staff to see problems because they are too close to the issues. External auditors have the advantage of seeing many other similar and dissimilar processes which often provides insight into potential issues and results in even further process and product improvements.

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